Here's a list of common queries. If the answer isn't here, then drop us a line! We may even update this section to include your question.
Why madcowbeads? Well... our business is based in a converted cowshed in Chipping Sodbury, South Gloucestershire and it's apparently a term of endearment. Or that's what the husband of our Founder says ...
I am not comfortable giving my card details out on line - how can I pay? This is no problem, you're welcome to pay through PayPal or nochex. If you use PayPal or nochex your details are secure - we never see them. If you don't like to pay electronically at all, that's fine too - you can send us a cheque or Postal Order - or even transfer your payment straight into our bank account. Just select your chosen method when you check out and full instructions will be provided.
I received my order and it's not quite what I'm looking for. Can I send it back? Yes, you can return anything, for any reason. We try really hard to make sure our descriptions are super accurate, but we appreciate that shopping online is not like having the beads 'in your hand'. Just drop us an email and return the items within 7 days. Please enclose the packing slip and a quick note to let us know what to do (refund, swap, replace) The only exception is with Special Order Items - these items are clearly marked and are ordered in specially for you, we don't carry them in stock. Special Order items can be returned only if there is a manufacturing fault and these items will be subject to inspection by the manufacturer prior to issuing a refund.
My order was squashed in the post! What shall I do? This happens very very rarely, but unfortunately is a problem with sending glass beads through the post - however well packed. Please retain all packaging and email us. We will replace your order for you. Royal Mail may wish to inspect the packet as part of their claim process, so please don't throw it away for a few weeks if possible.
Do you have a newsletter? Yep - we have a newsletter with advance notice of sales, bead promotions and new beading things! We also sometimes send out free beading patterns via the newsletter and run newsletter subscribers special offers. If you'd like to subscribe, just email us: newsletter@madcowbeads.com and we can add you in. Alternatively, you can fill out this short form and subscribe:
