Terms and Conditions
Making A Purchase There is no minimum order for UK customers at madcowbeads.com. However the more you buy the cheaper the postage and packing charge becomes! You can pay online with your credit or debit card or through Paypal or nochex. We also accept orders by post and payment via cheque or postal order for UK customers.
Shipping And Handling We charge a flatrate of £1.00 for UK shipping for all orders. Spend £70 or more and your order will be sent via Special Delivery at no extra cost to you!
Overseas customers We ship worldwide, daily. The minimum order for overseas customers is £20 (GBP) - around USD $38. Shipping to the USA and Canada costs £5.00. Shipping to Europe costs £3.50. Shipping to anywhere else in the world costs £6.00. These flatrates apply to retail customers only. We reserve the right to decline orders for items outside the UK - some items don't travel well!
Delivery Schedule UK orders will usually be delivered within 2-3 days of receipt of payment. A signature is often required for our parcels.
Tax Charges Web prices are fully inclusive for UK customers. For customers in Europe, there is not normally any additional sales tax to pay. For customers in the rest of the world, local taxes may apply and are your responsibility. Please contact your Customs or Tax department for details.
Credit Card Security All credit card numbers are encrypted by our Payment Processor (Protx or Paypal) and processed on a secure site. Your details are never held in clear text on any site.
Reaching Us:
If you need to reach us, please email sales@madcowbeads.com
You can also call us on 0844 3570943 (Mon-Fri 11-7) or write to:
madcowbeads.com The Annexe, Chescombe Farm, Dodington Road, Chipping Sodbury BS37 6HY
Privacy Policy We never sell, or disclose your details to anyone. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Our aim is your delight! However, if a purchase isn't quite what you wanted, you may return it to us, unused, and in it's original packaging, within 14 days of receipt. Please note that items ordered in on your request (clearly marked as Special Orders throughout the site) are outside the scope of our return policy and may be returned only if not as described. Please ask for more details prior to ordering if you are not sure whether an item will be suitable.
Please contact us via email:( returns@madcowbeads.com) within 3 days of receipt to arrange a substitute or refund for your return.
This refund policy does not cover any items that are designed for use in piercing (e.g. ear hooks) books, videos or dvds unless these items are still sealed in their packing. Please remember that returned goods are your responsibility until we have received them back! We strongly recommend recorded delivery as a minimum service for returned goods.
If your goods are damaged or faulty, please don't use them. Please email us ( returns@madcowbeads.com ) and we will replace them for you, suggest an alternative or give you a refund.
Postage and Packing charges are only refundable for manufacturing faults, damage to goods, errors of description or in other circumstances at our absolute discretion.
Overseas orders are not covered by our satisfaction guarantee, although we will of course replace or refund faulty or damaged items.
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